Orders & Release
When will my order ship?
All orders will ship after the official US release date, [Release Date]. We aim to ship all orders within 7 business days of the release date. You'll receive a shipping confirmation email with a tracking number once your order is on its way.
I placed my order a while ago, but it hasn't shipped yet. Is something wrong?
No need to worry. Pre-orders are held until the US release date and shipped out together. If your order was confirmed, everything is in place.
Is there a purchase limit?
Yes, you can purchase up to 4 units per product per order.
Can I cancel my pre-order?
Pre-orders can be cancelled before the order has shipped. Please contact us with your order number. Once your order has shipped, it can no longer be cancelled.
Album Contents
Which member's signature or photocard will I receive?
Signed albums, postcards, and photocards are randomly included, and specific members cannot be selected or requested.
Do the product images match the actual item?
Images are for illustrative purposes only. Actual products may vary slightly due to the manufacturing process.
Shipping
Where do you ship?
We currently ship within the United States only, to all 50 states including PO Boxes. We do not ship to US territories or international addresses.
Which carrier do you use?
All orders are shipped via USPS. Shipping rates are calculated at checkout based on your address.
Returns & Exchanges
Can I return my order?
Unopened items may be returned within 7 days of delivery. Return shipping costs are the customer's responsibility. Opened items cannot be returned.
What if my item arrives damaged or defective?
Please contact us with your order number and an unboxing video showing the item from the sealed package. Claims without an unboxing video may not be accepted. Approved claims will receive a replacement or a full refund, including shipping.
Contact
How can I reach you?
Please email us at kakaoent@arkwithglobal.com or use our Contact page. Including your order number will help us respond faster.